Our commitment to protecting your data under GDPR
Last Updated: October 2026
Hollow-astral is committed to protecting the privacy and rights of individuals in accordance with the General Data Protection Regulation (GDPR). Although we are an Australian company, we recognise that some of our users may be located in the European Union or European Economic Area, and we respect their rights under GDPR.
This page outlines how we handle personal data in compliance with GDPR requirements and explains the rights available to individuals under this regulation.
Hollow-astral acts as the data controller for personal information collected through our website and services. This means we determine the purposes and means of processing personal data.
Contact details:
Email: [email protected]
Address: Level 14, 225 George Street, Sydney NSW 2000, Australia
We process personal data under the following legal bases:
If you are located in the EU/EEA, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you and to receive information about how we process it.
You have the right to request that we correct any inaccurate personal data or complete any incomplete data we hold about you.
Also known as the "right to be forgotten", you can request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for its original purpose.
You have the right to request that we limit the way we use your personal data in certain circumstances.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to have it transmitted to another controller where technically feasible.
You have the right to object to processing of your personal data in certain circumstances, including processing for direct marketing purposes.
You have the right not to be subject to decisions based solely on automated processing that produce legal effects or similarly significant effects on you.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. In some cases, we may need to verify your identity before processing your request.
There is no fee for exercising your rights, although we may charge a reasonable fee if requests are manifestly unfounded or excessive.
As an Australian company, any transfer of personal data from the EU/EEA to Australia involves the transfer of data to a country outside the EU/EEA. We ensure appropriate safeguards are in place to protect your data, including:
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law. When determining retention periods, we consider the nature and sensitivity of the data, potential risks, and our legal obligations.
We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk, we will also notify affected individuals without undue delay.
If you are not satisfied with how we handle your personal data or your privacy rights, you have the right to lodge a complaint with a supervisory authority in the EU Member State of your habitual residence, place of work, or place of the alleged infringement.
For any questions regarding GDPR compliance or to exercise your rights, please contact:
Email: [email protected]
Address: Level 14, 225 George Street, Sydney NSW 2000, Australia